Effective Date: 25-08-2025
At New Kanha Hotel, we strive to provide the best hospitality experience. This Refund Policy explains the terms under which refunds are issued for room bookings and services.
1. Eligibility for Refund
- Guests who cancel their booking within 24 hours of payment/booking confirmation are eligible for a full refund..
- Refund requests must be made via email, phone, or in-person at the reception within the 24-hour window.
2. Non-Refundable Policy
- No refunds will be issued for cancellation requests received after 24 hours from the booking confirmation time.
- No refunds will be provided for no-shows, early check-outs, or unused services once the stay has begun
3. Refund Method & Timeframe
- Approved refunds will be processed to the original payment method used for booking.
- Refunds may take 5–7 working days to reflect in your account, depending on your bank/payment provider.
4. Special Cases
In exceptional circumstances (e.g., medical emergencies or government travel restrictions), management may consider partial refunds, subject to documentation and approval.
5. Contact For Refunds
For any refund queries, please contact :